Privacy policy

This policy explains what personal data ScareCapture collects, why we collect it and how we look after it. It covers this website and the ScareCapture video capture service used at partner events.

Who we are

ScareCapture provides video capture and redemption systems for scare attractions, theme parks and immersive events. Our website address is https://scarecapture.co.uk. For anything relating to your data, contact us at info@scarecapture.co.uk.

What we collect on this website

Demo and enquiry forms

When you book a demo we collect your name, company, email address, phone number, event or attraction name, estimated attendance and anything you write in the message field. We use this to respond to your enquiry, arrange the demo and follow up about our service. We keep enquiry data for up to 24 months after our last contact.

Video support form

When you ask for help with a video we collect your name, email address, the event and date you attended, your card or lanyard number if you have it and a description of the issue. We use this only to locate your footage and resolve your request. Support requests are kept for 12 months.

Cookies and analytics

This website uses only the cookies needed for it to work, such as those set by the contact forms to prevent spam. We do not use advertising cookies. If we add analytics in future, this policy will be updated and you will be asked for consent where the law requires it.

Footage captured at events

ScareCapture cameras record guests at agreed points inside partner attractions. Signage at the entrance tells guests that video capture is in operation, and the card or lanyard they receive links the footage to their visit. Guests can preview their clips at the redemption kiosk and choose whether to purchase them.

• Footage that is not purchased is deleted automatically within 30 days of the event day.
• Purchased footage is delivered to the guest and kept for 90 days so it can be re-sent if a download fails, then deleted.
• Footage is never sold, used for advertising or shared with third parties other than the event operator and the guest who purchased it.
• Guests who do not want to be recorded can tell staff at the entrance and will be given a route or card that excludes them from capture where possible.

Who we share data with

We share data only with providers who help us run the service: our web hosting provider, our email provider and the payment processor used at redemption kiosks. Each of them processes data on our instructions and under contract. We do not transfer personal data outside the UK unless the provider offers equivalent protection.

Your rights

Under UK data protection law you can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, object to how we use it or ask us to restrict its use. Email info@scarecapture.co.uk and we will respond within one month. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy as the service develops. The date at the top of the page shows when it was last changed.